Error Reports: How to Make Them Effective

Found anything we should fix? Please tell us about it.
Posts: 66

Error Reports: How to Make Them Effective

Post#1 » Wed Aug 05, 2015 11:50 am

Hi everyone,

First of all, thank you so much for playing Celestian Tales. We want you to experience the game as smooth as it can be, and so we humbly ask you to report any kind of issues you had in playing it.

There are certain ways in reporting to help us effectively find the issue you're reporting. Finding the issue is often half the work, so a good report will be tremendously helpful. Those ways are:

  • If you're creating a new thread to report a new issue, please at least read the other topics' titles first and see if your issue has been reported before.
  • State your machine's operating system. More details will always be better. For example, saying just MacOSX is not very helpful compared to MacOSX 10.10.4.
  • State the issue in a clear way. The general rule of thumb is to include what you were doing, with which character, and when -- such as, after doing X.
  • Screenshots and/or videos will be very helpful.

To have you come here and report shows that you care about us and about our project. For that, we'd like to thank you. It's because we have people who support us that we can get this far.

Thanks again!

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